Cancellation Policy - Disclaimers - Terms of Service - Privacy Policy
Last Updated February, 2024
SCHEDULING & CANCELLATION POLICY
As a facilitator of wellness, I understand that my clients have busy schedules and I take pride in not keeping them waiting or keeping them longer than planned. Each session will end and begin as it was scheduled. Please be on time.
Client Cancellation Policy
If the Client needs to cancel or reschedule an appointment, the Client must do so 24 hours in advance of scheduled appointment time; otherwise, once the Client has cancelled or rescheduled three (3) times outside of the 24 hour timeframe there will be a $20 rescheduling fee. This fee will be expected at the time of the next appointment. If rescheduling and cancellations outside of the 24 hour timeframe continues after the $20 rescheduling fee, the Client may no longer be able to reschedule any future appointments per a verbal conversation with Tracy Rickard, owner Tracy's Total Wellness.
Provider Cancellation Policy
With the nature of my work as a solo-business owner I wanted to be in authentic communication with how I serve my clients as well. With the nature of my one to one concierge style work if emergencies or illness happens it requires a reschedule. My intention to you is to do my best to let you know with a text as soon as I can to give you time to reschedule with the proper scheduling link within 2 weeks of the initial session. If the calendar does not reflect options within 2 weeks please reach back out to me and I can do my best to fit you in.
PAYMENTS - REFUNDS - TERMINATION
The Client understands that upon registration of coaching services and packages there is a non-refundable deposit payment due.
In the event of the Client’s absence or withdrawal, for any reason whatsoever, the Client will remain responsible for the pro rata share of the program and package that has been delivered.
Invoice payments are required on the due date. If payments are outstanding within one (1) week from due date client will receive a reminder. If payments are two (2) weeks past client will receive final reminder. It payments are three (3) weeks past due Tracy’s Total Wellness reserves the right to terminate program and/or services, and any future admission into Tracy’s Total Wellness Events, Programs and Services.
The Coach reserves the right to cancel the program if at any point she feels it is not advantageous for the coaching program to continue. If this happens, the Client is only responsible for the pro rata share of coaching services received.
The Massage Therapist and Yoga Teacher reserves the right to cancel the working relationship if she feels it is not advantageous for massage and/or yoga sessions to continue.
DISCLAIMERS
The Client understands that the role of the Health Coach, Yoga Teacher and Massage Therapist is not to prescribe or assess micro- and macronutrient levels; provide health care, medical or nutrition therapy services; or to diagnose, claim to treat or cure any disease, condition or other physical or mental ailment of the human body. Rather, the Coach is a mentor and guide who has been trained in holistic health and life coaching to help clients reach their own health goals by helping clients devise and implement positive, sustainable lifestyle changes. The Client understands that the Coach is not acting in the capacity of a doctor, licensed dietician-nutritionist, psychologist or other licensed or registered professional, and that any advice given by the Coach is not meant to take the place of advice by these professionals. If the Client is under the care of a health care professional or currently uses prescription medications, the Client should discuss any dietary changes or potential dietary supplements use with his or her doctor, and should not discontinue any prescription medications without first consulting his or her doctor. The Client has chosen to work with the Coach and understands that the information received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health professionals.
PERSONAL RESPONSIBILITY AND RELEASE OF HEALTH CARE RELATED CLAIMS
The Client acknowledges that the Client takes full responsibility for the Client’s life and well-being, as well as the lives and well-being of the Client’s family and children (where applicable), and all decisions made during and after a live or virtual program, yoga class, workshop or retreat, and massage sessions.
The Client expressly assumes the risks of the Program, including the risks of trying new foods or supplements, and the risks inherent in making lifestyle changes. The Client releases the Coach from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, which the Client ever had, now has or will have in the future against the Coach, arising from the Client’s past or future participation in, or otherwise with respect to, the Program, unless arising from the gross negligence of the Coach.
INTELLECTUAL PROPERTY
The resources, sessions and programs that are within Tracy’s Total Wellness are an individual product of original creative thought and may not be shared without written or verbal permission.
PRIVACY POLICY
This Privacy Policy explains how information about you is collected, used and disclosed by Tracy's Total Wellness, Tracy Rickard and it’s different websites. This Privacy Policy applies to information we collect when you use products, services, events or when you otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification). We encourage you to review our Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Collection of Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, subscribe to a newsletter or email list, participate in an event, survey, contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.
The types of information we may collect include your name, email address, password, postal address, billing address, phone number, payment information (PayPal and Square stores your credit or debit card), preference or interest data, and any other information you choose to provide.
If you provide an email address to invite a friend to participate in the Product/Services, we will collect that email address and use it to send your friend such an invitation.
Information We Collect Automatically
When you access or use our Product/Services, we may automatically collect information about you, including:
Log Information: We collect log information about your use of the Services, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to the Services.
Mobile Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.
Use of Information
We may use information about you for various purposes, including to:
Provide, maintain, improve and promote our products and services;
Provide and deliver the information, products and services you request, process transactions and send you related information, including confirmations and receipts;
Send you technical notices, updates, security alerts, and support and administrative messages;
Respond to your comments, questions and requests, and provide customer service;
Communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Company and others, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage and activities in connection with our Services;
Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;
Link or combine with information we get from others to help understand your needs and provide you with better service; and
Carry out any other purpose for which the information was collected.
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
When you participate in the interactive areas of our Services, certain information you provide may be displayed to other users, such as your name, photo, comments and other information you choose to provide;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
With your consent or at your direction.
Social Sharing Features
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Advertising and Analytics Services Provided by Others
We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, please visit www.aboutads.info/choices.
Security
Company takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Your Choices Account Information
You may review, correct or modify information maintained in your online account at any time by logging into your account and updating your profile information or by emailing us at tracystotalwellness@gmail.com. If you wish to delete or deactivate your account, please email us at tracystotalwellness@gmail.com, but note that some information you provide through the Services may continue to be accessible (e.g., comments you submit through the Services) and that we may continue to store information about you as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Services
Promotional Communications
You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to tracystotalwellness@gmail.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Push Notifications/Alerts
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
ARBITRATION, CHOICE OF LAW, AND LIMITED REMEDIES
In the event that there ever arises a dispute between Coach and Client with respect to the services provided pursuant to this agreement or otherwise pertaining to the relationship between the parties, the parties agree to submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules). Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be conducted by a single arbitrator. The sole remedy that can be awarded to the Client in the event that an award is granted in arbitration is refund of the Program Fee. Without limiting the generality of the foregoing, no award of consequential or other damages, unless specifically set forth herein, may be granted to the Client.
This agreement shall be construed according to the laws of the State of Florida. In the event that any provision of this Agreement is deemed unenforceable, the remaining portions of the Agreement shall be severed and remain in full force.
CONTACT US
If you have any questions about the information above please contact us at tracystotalwellness@gmail.com.